My order

We are pleased that you want to place an order with us! Here you can find out how to do this in just a few steps.

Step 1: Browse the website and select the products you want. If you click on the product image or title, you will automatically be taken to the product information page. Here you can click the button with the text “Add to cart” to add the product to your order.

Step 2: Are all the desired products in the shopping cart? Choose shipping method. Then click on the “Proceed to checkout” button.

Step 3: Enter your personal information. 

Step 4: Choose the payment method you want. All the steps to complete the payment will be shown after you choose one of the payment methods.

We will send you an order confirmation a few minutes after placing your order. If it is not in your inbox, please also check your spam folder. If all personal details are correct and the confirmation email is not in the spam folder, please contact us using the contact form.

Delivery is free when you buy 2 boxes. Price of shipment for 1 box is for Switzerland 7 CHF, Germany 4,38 Euro and UK 13.25 GBP.

Please check the total amount of the shipping cost in the checkout process before paying.

You can check the delivery status of your order by email. You will receive this as soon as your order has been dispatched. In this email you will find a link to your “Track & Trace” code. You can find your order status by clicking this link.

Unfortunately this is not possible. We process orders that have been placed very quickly. For this reason it cannot be canceled. You do have a 14-days customer satisfaction guarantee. Contact us using the contact form on this website or email us at hello@plantwallbox.com.

Payments

You can pay for your order in different ways:

Credit card: VISA, MasterCard, American Express

PayPal

TWINT

Do you have a PlantWallBox coupon / discount code that you would like to use on your order? This code can be added during the payment process once you have selected your payment method. Please enter the code in the text bar provided.

 

 

Unfortunately it is no longer possible to add a discount code after ordering. Of course, you can use the discount code again for your next order. Only if you have not yet used it and the end date has not yet been reached.

Unfortunately that is not possible. We process orders that have been placed very quickly. For this reason, it can no longer be adjusted.

Guarantee & quality

All products supplied come with a one-year guarantee.

The legal guarantee applies to all items that you buy from us. Legal guarantee means that a product functions or must function in the way consumers can reasonably expect from it. 

We offer 30 days return customer satisfaction guarantee.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Contact us on our contact form or on hello@plantwallbox.com to organise a return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain cases where refunds will not be granted:

Products that has been opened and with obvious signs of use will not be granted refunds.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after delivery

Need help?
Contact us at hello@plantwallbox.com for questions related to refunds and returns.

Delivery

Your order will be handled and shipped within 1-3 days. 

Europe delivery time: 2-5 days.

United Kingdom delivery time: 5-7 days.

United States delivery time: 14-28 days.

By default, your full order will be shipped all at once to keep costs down and it’s more environmentally friendly.

Delivery is free when you buy 2 boxes. Price of shipment for 1 box is for Switzerland 7 CHF, Germany 4,38 Euro and UK 13.25 GBP.

Please check the total amount of the shipping cost in the checkout process before paying.

Our shipping partners are Die Post, MBE, DHP,DHL and UPS. They ensure that your order is delivered to your home.

 

Yes, that is possible. When placing your order, you can choose a different delivery address in your country or even in another country. Contact us in the contact form or on email hello@plantwallbox.com if you do not find the country of your wish. 

Yes, we deliver worldwide. Check the webshop for shipping costs or contact us in the contact form or on email hello@plantwallbox.com if you do not find the country of your wish. 

Please follow the instructions in the email with the tracking code. In this email the procedure is explained step by step.

Your order will be handled and shipped within 1-3 days. 

Europe delivery time: 2-5 days.

United Kingdom delivery time: 5-7 days.

United States delivery time: 14-28 days.

By default, your full order will be shipped all at once to keep costs down and it’s more environmentally friendly.